Refund policy

ThinkFE has not launched yet and purchases are not open. This page describes how ThinkFE will work when they open. Anything that changes before then will be updated here, with the date above.

No refunds

All purchases are final. Once access to a course has been given to your account, we do not refund it, including when you change your mind, do not use the course, or use only part of it. Please read the free preview lessons and the curriculum before you buy.

When we do refund: payment errors

We refund the amount that was taken in error when:

• you were charged more than once for the same purchase (we refund the extra charges);
• money was taken from your account but the payment failed, and the payment provider did not return it on its own;
• you paid, but access was never given to your account and we cannot fix that.

How to report an error

Email [email protected] with the email address of your ThinkFE account, the date and amount of the payment, and the payment or transaction reference from your bank or the payment receipt. We reply within 2 working days.

What happens next

• Failed payments are usually returned automatically by your bank or the payment provider within 5 to 7 working days. If the money has not come back after that, write to us.
• If we confirm an error, we refund the amount taken in error to the original payment method. Banks usually show it within 5 to 7 working days after we issue it.
• If access was not given, we first try to fix it, which is usually quicker than a refund. See the delivery policy.

Contact

Questions about this policy: [email protected].